At times I believe some businesses take customer service for granted. They barely invest in this department, they wonder why they’re not growing. It’s important to invest in customer support, especially in the service industry. Customers and clients want to know they’re valued, and there’s someone to listen to their concerns. But, there have been times I was looking for some help, and met some horrible people in the process. They tend to make you feel like you’re disturbing them when you lodge a complaint, or ask questions. Thankfully, the heating and cooling company in my area has excellent service. Last month, I was experiencing some issues with my HVAC system. I called and booked an appointment for them to send me an HVAC expert to find the source of this issue. An HVAC expert showed up at my house at the agreed time, and left when my HVAC system was fixed. However, a few days later, I began experiencing the same issue. So, I had to call back and explain this to the heating and cooling company. The person who I spoke with was so nice and understanding. She didn’t try to rush me off the phone, and went ahead to apologize for my experience. I got another booking for the same day, and the HVAC expert came back to make sure everything was sorted. The quality customer service by the cooling and heating business has made me know they’re the right people for the job. And I was happy to finally sort out the matter with my HVAC system.