New house, new troubles: Stuck with a new cooling technology that needed me to call for help

When we closed our house, I was anxious about the cooling technology it came with.

The realtor had assured us that despite being called an electric heat pump, it would cater to our heating and cooling needs.

However, the only way to get familiar with the HVAC installation was to get a cooling specialist to guide us through it. My husband thought it unnecessary to call a cooling technician if the cooling equipment was working as expected in providing help with indoor comfort and climate control. His thoughts were that we’d learn our way around it. I was skeptical about that and scared the equipment would run into a problem before we knew how to operate it. I took it upon myself to find a reliable cooling corporation to ask the questions I needed for reassurance. While it would have been enough to know that we have a quality AC service provider to call in case of trouble, the HVAC contractor told me it would be best if they came around and took us through our equipment and its maintenance needs at home. I did just as he recommended. The cost of that visit wasn’t too high unless the HVAC business representatives found something wrong with the equipment that would need repair. Thankfully, we did not need any repairs, just minor readjustments. We learned so much more than we had anticipated from the experts as they did their work. We were grateful to learn that the unit had been tuned up before we moved in by the same local service provider guiding us through the familiarization process. Had anything gone wrong, we wouldn’t have known who to call.



Hybrid heating